VoiceNEXT Omni-Channel Contact Center

VoiceNEXT Omni-Channel Contact Center

For contact centers, large businesses, and organizations. Unify customer interactions in a single interface, encompassing voice calls, email, SMS, and chatbot. This ensures consistent and exceptional customer experiences with quicker issue resolution and automatic replies.

Essential Features

VoiceNEXT Omni-Channel Contact Center
  • Voice, Email, SMS, & Live Chat Channels
  • Real-Time Agent Monitoring
  • Advanced IVR
  • Dialer Feature
  • Real-time Reporting
  • Unlimited domestic minutes

Integrations

VoiceNEXT Omni-Channel Contact Center
  • Seamless integration with Salesforce, SugarCRM, Zendesk, Zoho, MS Dynamics and more

Advanced Capabilities

VoiceNEXT Omni-Channel Contact Center
  • Facebook Messenger & WhatsApp Social Social Channels
  • Conversion History Across Channels
  • Scheduled Reports
  • Supervisor & Agent Interface
  • Lead Handling
  • Queue Callback

Workforce Analytics

VoiceNEXT Omni-Channel Contact Center
  • Advanced Interaction Analytics
  • Performance Management
  • Automated Customer Satisfaction Surveys
  • Enhanced Quality Management

Learn More About 
the Omni-Channel Contact Center

VoiceNEXT Omni-Channel Contact Center
VoiceNEXT | Your Next Phone Company