What Are the 3 Basic Elements of a PBX Service?

Let’s get down to the basics of how a VoIP system works. Please keep in mind that what is described here is a hosted PBX service. To have an in-house VoIP system, you have to add to this list servers, a power supply, and regular maintenance and support staff. That is why most businesses choose to have their phone system in the cloud.

Here are the 3 things you need for a hosted PBX service:

Your PBX Service Provider

Choosing your service provider is one of the three primary elements of your system. Your host should offer you many features. Be sure that you don’t get locked into a contract with a company that does not offer all of the features your business requires—and has a high cancellation fee. Remember, price is not the only consideration.

Your Internet Service Provider

You need Internet service because VoIP stands for “voice over Internet protocol.” You will want to check with your phone host to determine the minimum bandwidth requirements. Features such as HD voice calling, the number of lines that you need to be able to use at one time, and how the rest of your business uses the Internet, will all determine the bandwidth you need to ensure you don’t have connection issues. Remember that a good service will give priority to calls. This means your downloads will slow or be interrupted before you lose a phone call over reduced bandwidth.

VoIP Phones

VoIP phones allow you to take advantage of all of the features offered by your service. Some phones may have a video conference feature. Others may be designed for conferencing in a large number of callers for a meeting. Some phones might look like an ordinary desk phone, depending on the services each user requires. Your host service should be able to provide you with a full range of VoIP phones to meet all of your business needs at competitive prices.

That’s all there is to it! VoIP telephony can save your business money while adding features that improve customer service, collaboration, and general in-house communication.