6 Strategies for Stopping Robocalls and Spam Calls to Your Business

Robocalls and spam calls can be more than just a nuisance to your business—they can cause you to miss important calls, lead to potential security breaches, or simply drive you crazy! Luckily, there are a handful of strategies to mitigate or stop these unwanted calls.

1. Call Screening and Whitelistings

Some VoIP providers offer call screening features that allow users to set up whitelists and blacklists. You can create a list of approved callers (whitelist) and automatically block calls from numbers not on that list (blacklist). Additionally, implementing an automated attendant to answer your calls will often filter out automated robocalls.

2. Call Blocking and Filtering Services

VoIP providers may integrate with third-party call blocking and filtering services. These services maintain databases of known robocallers and spam numbers. When a call comes in, it is checked against the database, and if it matches a known spam number, it can be blocked or flagged.

3. Robocall Reporting

Some VoIP solutions provide the ability to report robocalls directly from their interface. This data can be shared with authorities or used to improve spam call detection.

4. Third-Party Robocall Blocker Apps

While not directly tied to VoIP, there are third-party apps available for smartphones and computers that are designed to block robocalls and spam calls. Some of these apps may work in conjunction with VoIP services.

5. Voice Assistant Filters

Voice assistants like Google Assistant and Amazon Alexa have call screening capabilities. They can identify potential spam calls and give users the option to block or report them. Similarly, your VoIP system should have the ability to enable automated call filters which will utilize a voice assistant to screen callers before they reach your employees.

6. Regulatory Measures

Governments and regulatory bodies have been taking steps to combat robocalls. For example, in the United States, the FCC has introduced regulations that require carriers to implement call authentication frameworks like STIR/SHAKEN to verify caller ID and reduce soofed calls.

Minimize Robocallers with VoiceNEXT

It’s important to note that despite these measures, robocallers are continually adapting their tactics, and no solution is foolproof. For the most effective protection against robocalls, consider combining multiple strategies, such as using call screening features, reporting spam calls, and using third-party apps if necessary. Contact us today to learn more about our services and how we can help you mitigate or eliminate robocalls for your business.