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How IoT Is Impacting VoIP

Vector art showing the things that IoT integrates.

If you’ve heard the term ‘Internet of Things’ recently, it’s more than just a trending topic. Instead, it’s set to transform the way in which we communicate in our personal lives as well as in business. As well as creating a niche of its own, IoT is also changing the landscape of VoIP technology. What Read more

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What is a VoIP Softphone?

A woman making a softphone call on her computer to a colleague.

With VoIP, we’ve been lucky enough to welcome a superb system for both individuals and businesses. Via an Internet connection, users experience high definition voice and voice calling, and the features (which are expanding every year) allow for effective and convenient business communications methods. While on the topic of VoIP feature expansions, the softphone seems Read more

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Here’s What You Need to Know About UC and APIs

UC and APIs put customers and clients in instant contact with your team members to give them the help and answers they need, as represented by this graphic that reads "collaboration," with connected ideas stemming off of it.

When it comes to collaboration in the workplace, we all know the importance of keeping lines of communication clear to facilitate team synergy. However, the way in which we communicate is changing, and recently we’ve seen the development of Unified Communications (UC). UC is a platform that allows collaboration and instant communication between employees, while Read more

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The Growing Importance of WebRTC and VoIP

A man shows the web of possibilities that come with WebRTC and VoIP.

In recent times, there has been a lot of conversation regarding both WebRTC and VoIP. As a business, you might be wondering what these two terms mean as well as the advantages that come with each service. As experts in VoIP, we have all the information you need to understand the similarities, differences, and functionalities Read more

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Most Common VoIP Security Issues

Three lock icons, with the middle lock icon unlocked, to symbolize vulnerabilites and VoIP security issues.

When VoIP was first introduced to the world, the security concerns were minimal. In fact, there were very few concerns at all aside from reliability, cost, and functionality. As VoIP gains traction, like any new technology, more security issues arose.  Perhaps VoIP security issues are more noticeable considering VoIP is replacing the Plain Old Telephone Read more

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How to Effectively Manage Remote Teams

Two employees sit at a conference table while one sits in an armchair and working from home. Remote teams like this are becoming a norm for many businesses.

According to a recent Gallup poll, over 42% of all American employees said they worked from home for some portion of 2016. Furthermore, last year saw a massive increase in a number of people working from home for four or five days of the week; from 24% to 31%. Of course, this poll would have Read more

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Diagnosing Common VoIP Phone Issues

A woman raises two thumbs up, after successfully fixing her VoIP phone issues.

The way in which Voice-over Internet Protocol allows you to use Wi-Fi to power your phone system is a superb way to streamline your business communications. With the Internet playing a more prominent role in the world every single day, it now makes sense that we would utilize this technology. Not only does it save Read more

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VoIP Wearable Devices

Two people look at their wearable devices, a smarwatch and a FitBit.

As we continue this journey of digitalization and improved technology, our attention seems to switch from one thing to the next every single week. At first, there was a website for every single topic in life whether it was starting a business or staying in shape, then there was a blog for everything, then there Read more

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Hosted PBX vs. ISDN Phone Solutions for Your Business

An ISDN phone on a conference room table.

When trying to save money and become more efficient in the business world, there are many processes you can focus on but we like to focus on communication for a number of reasons. Updating your phone lines, internet connection, and other areas, it leads to an indirect benefit when your employees communicate more efficiently and Read more

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What Are Virtual Numbers (DIDs)?

A businessperson holds a mobile phone, one of the many devices that can benefit from virtual numbers.

Otherwise known as Direct Inward Dialing (DID), virtual numbers are part of a system that allows you to bypass the telephone line thus avoiding the expensive charges and inefficiencies that normally come with the service. Typically, the service will forward all phone calls to a pre-set telephone number whether this is a VoIP or possibly Read more