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CRM Systems and their Many Benefits

CRM systems illustration design over a blackboard

Almost any owner, manager, or business executive has to be concerned about managing customer relations, since customers are who drive a business and make it successful. This has been true ever since the beginning of commerce, and even though the methods for managing customer relations have grown much more sophisticated, the importance of establishing and Read more

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VoIP vs. Unified Communications – What’s the Difference?

VoIP vs Unified Communications: what will replace the landline? Young female executive using laptop and landline phone at desk in office

Land-based telephone communications are fading away. They are being replaced by Voice over Internet Protocol (VoIP) technology and Unified Communications (UC), which relies on a whole group of technologies. For anyone trying to figure out which is better for their home or business, this discussion should provide most of the information you need. What is Read more

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5G Technology: How Will It Change VoIP?

Vector set of radio tower symbols that may be done away with through 5G technology.

Each generation of wireless technology has undergone a significant boost in speed, signal clarity, and reliability. We are now four generations deep, so it seems appropriate to consider what may be possible with fifth-generation connectivity. If you haven’t realized it up until now, the ‘G’ in your 3G or 4G LTE wireless communication standard represents Read more

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Four Upcoming Trends in VoIP Technology

A wordcloud illustration of VoIP. A hosted VoIP service can provide your with the telephony you need.

Shortened to VoIP, Voice over Internet Protocol has risen to popularity in recent years despite its long history. For a long time, it wasn’t considered necessary and its inefficiencies kept people away. As the internet has exploded, VoIP seems to have replaced the traditional landline for communication and this has been huge for both big Read more

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Brief History of VoIP

Lights connecting one location to another; we've come a long way in the history of VoIP.

Towards the beginning of the year, VoIP celebrated 22 years of existence. For some, they’ll remember when people started to discuss the idea of transmitting voice over the internet. For others, they’ll be wondering why they’ve only started hearing of the system within the last ten years. The history of VoIP is vast and varied, Read more

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How IoT Is Impacting VoIP

Vector art showing the things that IoT integrates.

If you’ve heard the term ‘Internet of Things’ recently, it’s more than just a trending topic. Instead, it’s set to transform the way in which we communicate in our personal lives as well as in business. As well as creating a niche of its own, IoT is also changing the landscape of VoIP technology. What Read more

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What is a VoIP Softphone?

A woman making a softphone call on her computer to a colleague.

With VoIP, we’ve been lucky enough to welcome a superb system for both individuals and businesses. Via an Internet connection, users experience high definition voice and voice calling, and the features (which are expanding every year) allow for effective and convenient business communications methods. While on the topic of VoIP feature expansions, the softphone seems Read more

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Here’s What You Need to Know About UC and APIs

UC and APIs put customers and clients in instant contact with your team members to give them the help and answers they need, as represented by this graphic that reads "collaboration," with connected ideas stemming off of it.

When it comes to collaboration in the workplace, we all know the importance of keeping lines of communication clear to facilitate team synergy. However, the way in which we communicate is changing, and recently we’ve seen the development of Unified Communications (UC). UC is a platform that allows collaboration and instant communication between employees, while Read more

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The Growing Importance of WebRTC and VoIP

A man shows the web of possibilities that come with WebRTC and VoIP.

In recent times, there has been a lot of conversation regarding both WebRTC and VoIP. As a business, you might be wondering what these two terms mean as well as the advantages that come with each service. As experts in VoIP, we have all the information you need to understand the similarities, differences, and functionalities Read more

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Most Common VoIP Security Issues

Three lock icons, with the middle lock icon unlocked, to symbolize vulnerabilites and VoIP security issues.

When VoIP was first introduced to the world, the security concerns were minimal. In fact, there were very few concerns at all aside from reliability, cost, and functionality. As VoIP gains traction, like any new technology, more security issues arose.  Perhaps VoIP security issues are more noticeable considering VoIP is replacing the Plain Old Telephone Read more