business communications

Mobile-First & WebRTC Communications
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Increased Reliance on Mobile Devices and WebRTC for Business Communications Business communications have undergone a fundamental shift over the past decade, but 2026 marks a clear turning point: mobile-first communication…

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Building a Unified Customer Experience Across Phone, SMS, and Email

Building a Unified Customer Experience Across Phone, SMS, and Email
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Why a Unified Customer Experience Matters Across Every Channel Today’s customers don’t think in channels—they think in conversations. They may call your business in the morning, follow up with a…

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Designing an IVR Menu that Helps Customers

Designing an IVR Menu that Helps Customers
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Designing an IVR Menu: Best Practices to Optimize Your System An Interactive Voice Response (IVR) menu is often the first interaction a customer has with your business—and first impressions matter.…

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VoIP Trends to Watch in 2026

VoIP Trends to Watch in 2026
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VoIP Trends to Watch in 2026: Top 5 Emerging Innovations As 2026 unfolds, Voice over Internet Protocol (VoIP) continues to evolve beyond simple internet calling. What began as a cost-effective…

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Choosing a Business Phone Provider: Questions to Ask Before You Switch

Choosing a Business Phone Provider: Questions to Ask Before You Switch
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6 Questions to Ask Before You Switch to a New Business Phone Provider Switching to a new business phone provider is a big decision. Your phone system touches every part…

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The Rise of AI in VoIP: How It’s Being Integrated

The Rise of AI in VoIP: How It’s Being Integrated
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How AI is Being Integrated with VoIP In 2026, the world of Voice over Internet Protocol (VoIP) is no longer just about making phone calls over the internet—it’s about intelligent,…

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VoiceNEXT Wins 2025 Cloud VoIP Excellence Award

VoiceNEXT Wins 2025 Cloud VoIP Excellence Award
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INTERNET TELEPHONY Magazine Honors VoiceNEXT with 2025 Cloud VoIP Excellence Award VoiceNEXT is proud to announce that we have been named a 2025 Cloud VoIP Excellence Award winner by INTERNET…

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Keep Your Business Jolly and Connected with The Communicator App

Keep Your Business Jolly and Connected with The Communicator App
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How The Communicator App Spreads Holiday Cheer by Keeping Teams Connected The holiday season often brings shifting schedules, end-of-year deadlines, and team members working from a variety of locations, whether…

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A Look Toward the Future: Business Phone Trends for 2026

A Look Toward the Future: Business Phone Trends for 2026
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6 Business Phone Trends for 2026 That Will Change the Landscape As organizations prepare for another year of rapid digital change, one thing remains clear: business communication is no longer…

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Feature Highlight: Real-Time MOS Call Quality Metrics

Feature Highlight: Real-Time MOS Call Quality Metrics
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Utilizing Real-Time MOS Metrics to Monitor Your Call Quality When it comes to business communications, call quality isn’t just a technical concern, it’s a customer experience issue. Every crackle, delay,…

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