Cloud-Based Phone Systems

Cloud Based Business Phone System

From in the office to at home, or with a hybrid workforce, create a unified business phone system no matter where your employees are located. Our hosted business phone system is powered by the cloud, and backed by local and geographic redundancy, keeping your business connected anywhere you have internet access.

White Glove On-Boarding & Unmatched Features

With our “White Glove” on-boarding experience and unmatched feature list, we tailor your phone system to your business—not the other way around. We use the latest phone technology from most major communications equipment companies, paired with our state-of-the-art platform to provide our customers with industry leading call quality, features, and functionality.

Voicemail to Email & Voicemail Transcription

Voicemail-to-email sends a copy of your voicemail messages to your email inbox, so you can listen to them on the go. Enable the Voicemail Transcription feature to have your voicemail neatly transcribed to text.

Audio Conference Calling

Connect with up to 1,000 participants in our audio-conferencing solution, with optional direct dial-in numbers and personal PINs, for fast access and industry leading security.

Desk Phone or Mobile App

Connect to our hosted phone system with a traditional desk phone or our Communicator mobile app. No matter where your employees are working, we have a solution to keep them connected.

One Phone Number, Many Extensions

Our cloud-based technology allows your company to have one phone number with as many extensions as you require. Say goodbye to needing dozens of phone numbers for various departments and employees. VoiceNEXT allows for one telephone number to be routed to multiple extensions or departments with a multi-level IVR.

Advanced Calling and Mobility

Local, Toll-free, & Vanity Numbers

Establish your business by selecting a new phone number from over 200 area codes. Gain instant credibility with a toll free or vanity number.

Extension Dialing

Extensions create a flexible and scalable foundation for your phone system, connecting your team whether they are at the office, home, or abroad.

One-Click Dialing

Install our Communicator app and one-click dial from any internet connected device.

Flexible Call Forwarding

Forward calls to external numbers whenever necessary. Whether you require a scheduled forward or instant forwarding, our intelligent call forwarding always puts you in the right place at the right time.

Cloud-Backed Calling Features

Ideal for small to mid-sized businesses, our calling features have been designed to give you a mobile, flexible, and scalable phone system, backed by the power and connectivity of the cloud. Whether you are choosing from a variety of available telephones, using your existing equipment, or setting up virtual extensions on your smartphone or computer – VoiceNEXT has you covered.

Call Screening

Is it a spam caller or your next customer? Know who is calling you ahead of time with accurate caller ID, custom call routing, and Spam Filtering.

Shared Call Appearance

Share one extension on multiple devices. Your office phone, home phone, and mobile app can all share your extension – no matter where you are working, you are connected to your extension and voicemail.

Presence Display

Whether you are using a desk phone or our mobile app, you can easily see the status of your staff with VoiceNEXT’s presence feature. Know who is on a call, or when someone is unavailable, increasing your efficiency and enhancing your callers’ experience.

Intercom & Paging

Quickly make announcements to specified desk phones across your organization with Intercom. Setup multiple intercom groups to quickly make announcements to different locations, or all locations at once. Make one-way announcements to your team with paging.

Operation Times

Make your phone system work the way you do – operation times give you the flexibility to automatically set different call flow strategies based on your business’s hours of operation.

Call Park & Retrieve

Put a call on hold and watch our park & retrieve feature go to work. With Call Park your caller can be put on-hold, and all phones in your organization will be alerted to the parked caller. Any device can retrieve the call, from any location.

Virtual Fax

Your fax number can be integrated directly into VoiceNEXT’s business phone system. Easily manage your faxes from our intuitive heads-up display.

SMS

Send & receive SMS messages right from our Communicator App. Stay connected with clients & colleagues while on-the-go!

Is What You Need Not Listed Here?

We probably can make it happen—contact our team for more information.

Looking for More Administration Features?

Manage your phone system from anywhere with VoiceNEXT’s advanced admin portal. Instantly make moves, adds, and changes to your extension list or gain quick insights using our call logs & statistics tools.

Multi-Level IVR

Intelligently route calls with our multi-level automated attendant. Automatically connect callers with employees, departments, external numbers, or your dial-by-name directory.

Greetings

Record your own greetings or use our voice-over tool to create professional audio files to welcome and direct your callers—set greetings, music on hold, IVR, telephone numbers, & more.

Music on Hold

Nobody likes to be put on hold; make it more enjoyable for your customers with music on hold. Choose from several preset options or customize your music on hold with an advertisement or your own audio file.

Dial-by-Name Directory

Allow your callers to find your employees by name, increasing efficiency and giving your organization a bigger company feel.

Call Monitoring

View and manage calls in real-time. Listen-in on employee calls to improve performance and ensure quality.

Call Logs

View and manage all your call records. Sort and Filter by number, extension, time & date, and more. Easily download and export your call logs via .CSV file for future use.

Call Recording

Automatically record all calls, in and out, for your entire organization, or specify individual extensions to record. Automatically upload your recordings to Google Drive or your own FTP server or download them right from your VoiceNEXT portal.

Caller ID Management

Manage your outbound caller IDs. Display different telephone numbers on specific extensions or show one number throughout your organization.

Audit Trail

Track changes made by administrators within the phone system. This simplifies management of larger phone systems and gives you the tools to reverse unwanted changes.

CRM Integration

Easily integrate with most major CRMs, including Salesforce, SugarCRM, Zendesk, and Zoho CRM.

Hot Desking

Allow users to log in and out of one centralized device. Perfect for the hybrid work environment, staff can log in to a phone to use their extension. When they are finished, they simply log out and the phone becomes available for the next employee.

Multi-site Management

Our intuitive Monitor portal lets administrators easily monitor who is on a call and see the status of all phones across all locations.

Business Phone System with CRM Integration Capabilities

Connected Phone System for All Devices

Looking for a Free Quote?

Reach out to our team for a free business phone system consultation and quote. We’ll discuss your communication needs and tailor a quote specifically to your business.

Why VoiceNEXT

Award Winning Customer Support

Our award-winning customer support is here for you 24/7/365. Send us an email or give us a call to speak to a US-based representative. As a local family-owned company, we value the relationships with our customers, and care about your business as much as you do.

Solutions Tailored for your Business

Whether your business is a start-up or a mid-size company, our business solutions are custom tailored for your business needs. Our services and devices are also scalable – as your business grows, your phone system easily grows with it.

Reliable & Proven Technologies

With nearly 20 years in business, our hosted PBX phone system provides reliable communications to our customers through tested and proven technologies. Local and geographic redundancy ensures you are always connected!

Time is Money, We Do not Keep You Waiting

Unlike the “big box” phone companies, VoiceNEXT does not keep you waiting. Support tickets are handled quickly and calls to our support team are answered live. No more waiting in endless call queues or automated menus. We are here to help when you need it most.

© 2021 VoiceNext.com. Proudly based in the USA.

VoiceNEXT | Your Next Phone Company