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Future Advances for VoIP Communication Technology

A futuristic computer interface symbolizes the future of communication technology.

Most really worthwhile inventions and innovations go through identifiable stages before they are finally replaced by something even better. In the earliest stage, only the most creative and innovative people will be using the new invention, and in the next stage, the first real wave of users discovers the value of the new product as Read more

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Maintaining Service Quality for Your Phone System With VoIP

A female professional confers with a colleague by phone, a process which would be hampered by insufficient service quality.

In the early days of VoIP technology, quality of service (QoS) was an issue which hindered its widespread adoption. Businesses were not inclined to switch to the new technology and take a step backward with regard to the service quality of phone calls, because that would reflect badly on the company, and possibly cause a Read more

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What to Look for When Choosing VoIP Equipment

A business associate makes use of VoIP equipment to conference multiple calls.

When you’re switching over to a new VoIP service, it’s far easier than it used to be just a few years ago, and for everyone but the largest corporations, the whole process can be accomplished in a matter of days, or possibly even hours. Once your system is installed, you’ll have access to new features Read more

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Marketing Trends for VoIP During the Coming Years

A graph shows the steady incline in marketing trends.

Global marketing trends indicate that voice over IP has enjoyed a meteoric growth following its introduction in the 1990s, to the point where today it can be considered more like mainstream technology than something new. Having established its dominance in the telephony field, it will undoubtedly now become the foundation upon which future technologies are Read more

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Net Neutrality and how VoIP Will be Impacted by new Internet Taxes

A phone with a dollar sign symbolizes the increased cost associated with the repeal of net neutrality.

Some significant changes are on the horizon regarding Internet service, and those changes are very likely to have a major impact on VoIP service providers. With net neutrality rules being overthrown, the entire landscape of the Internet is likely to look at a little different in the near future. Net neutrality was the concept that Read more

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Business Phone Systems: Should VoIP Be Implemented Gradually or All at Once?

An old-fashioned corded phone waiting to be replaced with new business phone systems.

As with any significant change to your business operations, making the switch to one of many VoIP business phone systems for your telephony service requires some planning and forethought. This is especially true given the fact that businesses are so dependent on smoothly functioning phone service. You need be able to maintain communications with customers, Read more

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Questions to Ask Potential VoIP Service Providers

A mobile phone juxtaposed with an network cable implies VoIP service connectivity.

Making the transition to VoIP technology is not nearly as daunting a prospect as it used to be because it’s a much more mature technology now. The glitches of the past have long since been ironed out. So, when you’re considering the issue of whether or not to switch to VoIP service, technical difficulties are Read more

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Would a Toll-Free Number Benefit Your Business?

A series of sign posts direct a customer to the easiest path, namely the use of a toll-free number.

Customer service can be a big part of any company’s overall business approach. In a market where many of the products offered are similar, it’s often the level of customer service that serves as the differentiating factor. Some business owners and managers are keenly aware of this fact and make it a significant component of Read more

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How Will VoIP Change Your Business Workflow?

Two businessmen monitor their business workflow using remote access technology.

There is no doubt that VoIP technology has revolutionized telecommunications, and its dominance in the market continues to spread annually. Even though the technology itself is barely 20 years old, VoIP has secured its place in the communications market, both through session initiation protocol (SIP) implementations and through hosted VoIP solutions provided by vendors. However, Read more

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Securing Sales Leads from Your Voice Processes

A graph tracks an increase in profitability as a result of qualifying sales leads.

Securing sales leads from your company’s voice processes continues to be one of the most effective and reliable ways of generating sales prospects, even while the business landscape continues to change, and while departmental workflows adapt to those changes. While other methods of generating prospects are certainly available, there’s still a comforting human aspect to Read more