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Handling Robocalls With VoIP

One of the most appealing features of a VoIP system is its ability to handle a huge volume of phone calls, including both inbound and outbound calls. But these features which are loved by all businesses that have VoIP installed, are also targets for scammers, in large part simply because of their popularity. If you Read more

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Choosing a Good VoIP Provider

The VoIP business is booming currently, and for proof of that, you don’t need to look any further than to check on the number of providers competing to offer service to businesses. While it’s great to have a number of options when you’re looking for a provider, it can also be a little bit daunting Read more

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Hosted VoIP or On-Site – Which has Better Network Security?

A technician surveys his server room while contemplating network security.

There has always been a debate about whether hosted VoIP systems are better or on-site systems, and the bottom line on the overall debate is that it really depends on the specific requirements of the enterprise installing VoIP, and network security factors into this equation. There isn’t much doubt that it’s a lot easier in Read more

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Net Neutrality and how VoIP Will be Impacted by new Internet Taxes

A phone with a dollar sign symbolizes the increased cost associated with the repeal of net neutrality.

Some significant changes are on the horizon regarding Internet service, and those changes are very likely to have a major impact on VoIP service providers. With net neutrality rules being overthrown, the entire landscape of the Internet is likely to look at a little different in the near future. Net neutrality was the concept that Read more

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Customer Care: Why VoIP Provides the Best Solution

A young customer care specialist attends to a phone call.

Over the last decade or so, VoIP has rapidly become the dominant technology for communications for businesses of all sizes. The main reason for that, of course, is the tremendous cost savings it provides. Local calls between employees are free of charge, and long-distance calls cost only a fraction of what non-VoIP providers would have Read more

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Evaluating the Need for a New Telephone System

Smiling office worker on the telephone in his office.

Choosing your business’ telephone system can be a daunting task. It’s not always easy for a company to switch over to something completely new that can change how it operates. Nor is it easy for a new business to decide what communication system will benefit them the most. However, as a business owner, you can Read more

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Upgrading Your Telephone Customer Service

At VoiceNEXT, our advanced VoIP features give your business communications plenty of exciting options. Our service is sure to provide you a better way of handling your growing client base. Unfortunately, no matter how good our telephone service is, it doesn’t account for how your company interacts with clients. Quality etiquette and telephone customer service Read more

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The Polycom VVX 1500: What You Need to Know

An image of the Polycom VVX 1500 IP phone.

Here at VoiceNEXT, we offer plenty of VoIP-ready phones to go with your office. They’re the perfect devices for making business communications simple and efficient. One of our favorite phones is the Polycom VVX 1500. This is one of the most advanced IP telephones available and an absolute must if you want to upgrade your Read more

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Why Your Medical Practice Needs a Great Telephone Service

Health care practitioners listen up! If your telephone service is lacking, then you are doing your patients a disservice. Your medical practice’s phone system is essential to keeping up with your patients and providing excellent care. Dropped or missed calls are unacceptable when people are counting on you. Avoid a situation like this by upgrading Read more

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Figuring Out the Cost of VoIP Technology

In any business, your bottom line is an important part of keeping your company afloat. You have to evaluate your expenses and find out where to cut costs. Some services you cannot go without, like your utilities. After all, your telephone and internet are how you contact customers, suppliers, or anyone else you need to Read more