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Quality Assurance via Customer Service Call Barging

A set of interlocking gears symbolizes the integral nature of quality assurance.

Call barging is one of the features that can be extremely useful and effective for contact centers and sales organizations, where it sometimes becomes necessary to monitor phone calls. It can be used as a tool for supervisors and sales managers to keep track of how well new sales personnel are doing, it can be Read more

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Would a Toll-Free Number Benefit Your Business?

A series of sign posts direct a customer to the easiest path, namely the use of a toll-free number.

Customer service can be a big part of any company’s overall business approach. In a market where many of the products offered are similar, it’s often the level of customer service that serves as the differentiating factor. Some business owners and managers are keenly aware of this fact and make it a significant component of Read more

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Customer Care: Why VoIP Provides the Best Solution

A young customer care specialist attends to a phone call.

Over the last decade or so, VoIP has rapidly become the dominant technology for communications for businesses of all sizes. The main reason for that, of course, is the tremendous cost savings it provides. Local calls between employees are free of charge, and long-distance calls cost only a fraction of what non-VoIP providers would have Read more

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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Toll-Free Number Portability: Your Company Phone Number Moves With You

Two men stand on opposite cliffs, calling each other. With toll-free number portability, it won't matter where you are, you can still contact all your team members and clients.

In the past, there was one major downside to having a phone number: we were limited to one building. If we needed to go on a business trip, we instantly lost access to this number (and our clients!). If we needed to upsize and change offices, it was really tricky to keep the same phone Read more

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How a VoIP Telephone System Works

VoIP (Voice over Internet Protocol or VoIP Telephone System) in computer generated letters.

Over the years, there have been some amazing advances in technology. Less than two decades ago, we were walking around town with huge “brick” mobile phones in our pockets. At the time, they were only good for a few SMS messages and the odd game of snake while waiting for the train. Now, they boast Read more

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Why Your Business Telephone System Is Still Important

Closeup of a man using a business telephone system.

To understand why you need VoIP, you need to get a better idea of why your business telephone system matters. If you believe that upgrading your communications system is trivial, then you’re sorely mistaken. It can make or break your business and more importantly be the advantage that you need to beat your competitors. You’ll Read more

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Making Conversation: Business Communication Tips

Great communication skills are fundamental to interacting with your consumers, especially over the phone. People react accordingly based on the conversations they have with your employees. Driving sales is all about getting to the point and doing it effectively. If a consumer is annoyed or doesn’t like how they are being treated, you can guarantee Read more

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Upgrading Your Telephone Customer Service

Female african american telephone customer service representative talking on the phone.

At VoiceNEXT, our advanced VoIP features give your business communications plenty of exciting options. Our service is sure to provide you a better way of handling your growing client base. Unfortunately, no matter how good our telephone service is, it doesn’t account for how your company interacts with clients. Quality etiquette and telephone customer service Read more

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Why HD Audio Quality Is Important

A businessman is dialing a number on a telephone with HD audio quality.

Business communication is an essential part of how your company thrives. Sure, email has become a huge part of the digital revolution, but there is still nothing like a genuine phone call. Staying in touch with your clients through a phone call allows for a more personal conversation and can lead to getting things done. Read more