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Securing Sales Leads from Your Voice Processes

A graph tracks an increase in profitability as a result of qualifying sales leads.

Securing sales leads from your company’s voice processes continues to be one of the most effective and reliable ways of generating sales prospects, even while the business landscape continues to change, and while departmental workflows adapt to those changes. While other methods of generating prospects are certainly available, there’s still a comforting human aspect to Read more

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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Phone Headsets and Their Ergonomic Features

Phone headsets can be very inexpensive, and they can make a world of difference to someone who is on the phone with customers, suppliers, or other business associates for a large part of the day.

If you work in an office setting where you are required to be on the telephone for a significant portion of your day, there’s a pretty good chance that you experience, or will experience, regular neck pains if you aren’t wearing a headset. Phone headsets can be very inexpensive, and they can make a world Read more

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Here’s What You Need to Know About UC and APIs

UC and APIs put customers and clients in instant contact with your team members to give them the help and answers they need, as represented by this graphic that reads "collaboration," with connected ideas stemming off of it.

When it comes to collaboration in the workplace, we all know the importance of keeping lines of communication clear to facilitate team synergy. However, the way in which we communicate is changing, and recently we’ve seen the development of Unified Communications (UC). UC is a platform that allows collaboration and instant communication between employees, while Read more

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The Growing Importance of WebRTC and VoIP

A man shows the web of possibilities that come with WebRTC and VoIP.

In recent times, there has been a lot of conversation regarding both WebRTC and VoIP. As a business, you might be wondering what these two terms mean as well as the advantages that come with each service. As experts in VoIP, we have all the information you need to understand the similarities, differences, and functionalities Read more

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How to Effectively Manage Remote Teams

Two employees sit at a conference table while one sits in an armchair and working from home. Remote teams like this are becoming a norm for many businesses.

According to a recent Gallup poll, over 42% of all American employees said they worked from home for some portion of 2016. Furthermore, last year saw a massive increase in a number of people working from home for four or five days of the week; from 24% to 31%. Of course, this poll would have Read more

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Diagnosing Common VoIP Phone Issues

A woman raises two thumbs up, after successfully fixing her VoIP phone issues.

The way in which Voice-over Internet Protocol allows you to use Wi-Fi to power your phone system is a superb way to streamline your business communications. With the Internet playing a more prominent role in the world every single day, it now makes sense that we would utilize this technology. Not only does it save Read more

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Hosted PBX vs. ISDN Phone Solutions for Your Business

An ISDN phone on a conference room table.

When trying to save money and become more efficient in the business world, there are many processes you can focus on but we like to focus on communication for a number of reasons. Updating your phone lines, internet connection, and other areas, it leads to an indirect benefit when your employees communicate more efficiently and Read more

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What Are Virtual Numbers (DIDs)?

A businessperson holds a mobile phone, one of the many devices that can benefit from virtual numbers.

Otherwise known as Direct Inward Dialing (DID), virtual numbers are part of a system that allows you to bypass the telephone line thus avoiding the expensive charges and inefficiencies that normally come with the service. Typically, the service will forward all phone calls to a pre-set telephone number whether this is a VoIP or possibly Read more

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Residential vs. Business VoIP Phones

A man is making a phone call, testing out residential and business VoIP phones.

If you’ve done even a small amount of research on VoIPs, you’ll know there are different types depending on your needs. For example, the two that get the most attention are residential and business VoIP phones but what’s the difference? Are they just packaged and sold as two unique options or are there actually considerations Read more