Great communication skills are fundamental to interacting with your consumers, especially over the phone. People react accordingly based on the conversations they have with your employees. Driving sales is all about getting to the point and doing it effectively. If a consumer is annoyed or doesn’t like how they are being treated, you can guarantee that it will impact your company’s reputation. Learn how you can make a phone experience with your company a positive one with these business communication tips.
Business Communication Tips: The Art of Speaking to Potential Customers
If your company relies on cold calling to obtain new customers, then it’s important to know how to start a conversation. Remember, most customers perceive sales calls as intrusive. You have to be quick with your sales pitch, and give your prospective customers some assurances. Let them know what you want to talk about will be painless and over before they know it. Also, make sure that understand what you want from them. Give the caller a proposition or call-to-action.
Another way of reassuring potential clients is to quickly schedule another call on their time. This tactic shows empathy and that you understand how valuable their time is. During the first phone call, let them know that you won’t take too long, who you are, and that wish to talk with them, at length, during a time that is convenient for them. If you are granted a second call, drive home the long pitch.
Starting your conversation with these points will comfort your potential customers and avoid making them feel like they are being held hostage. This is important. People are more open to trying new things if they have an out. Clients want some way they can leave with the conversation at any time.
Business Communication Tips: Being Kind and Courteous
Proper telephone etiquette is important. You’ll find that customers respond to the tone of your voice. Your customer service division needs to be kind, courteous, and most all respectful. This determines how they will respond to your conversation. This is a topic we talked about a few weeks ago and remains true. Here are some more useful tips:
- Employees Should Smile While Talking – It may seem silly but smiling changes the tone of your voice and how you sound to customers.
- Wait to Speak to Customers – Proper phone etiquette dictates that you let customers finish what they are saying. Do not interrupt them. This comes off as rude and can damage your relationship with the client.
- Return Scheduled Calls – There are moments when you won’t be able to find an answer to a client right away. In these cases, you’ll have to call the client back at a later date. This gives you time to find a proper solution. If you are going to schedule a call for a later date, remember to make that call. It’s unprofessional to leave clients hanging in the wind.
Hopefully, these tips can help you communicate better with your customers. If you need top-notch telephone system to improve your business communications, then call us at VoiceNEXT and make us your next telephone system.