How IoT Is Impacting VoIP

Vector art showing the things that IoT integrates.

If you’ve heard the term ‘Internet of Things’ recently, it’s more than just a trending topic. Instead, it’s set to transform the way in which we communicate in our personal lives as well as in business. As well as creating a niche of its own, IoT is also changing the landscape of VoIP technology.

What Is IoT?

Essentially, IoT has one job, and that’s to connect all the communication devices to the Internet and to one another, in our offices and homes. These devices include tablets, smartphones, and PCs. However, it can also VoIP technology can also be integrated into cars, thermostats, washing machines, and many other electronic household items.

Examples of VoIP and IoT Integration

If we use fitness trackers as an example, the app can be connected to a smartwatch. The smartwatch will remind you to get up and exercise at certain times, while others allow you to post to social media too. Elsewhere, smart thermostats can track activity and weather to set temperatures throughout a building. Once VoIP integration is complete, most devices can then be controlled via apps and an Internet connection.

A person controls washing machines via an IoT app.

With IoT, we can control washing machines and appliances around our homes with apps on our phones and computers. With IoT and VoIP together, we can communicate to representatives via an app about issues or questions about our machines, appliances, and other home/office devices.

IoT and VoIP

How will IoT impact and transform VoIP in the coming years? Well, VoIP adds another dimension to the systems we’ve already seen with the smart meters and fitness trackers. For businesses, they can use IoT to connect to a calendar. With this, no event ever needs to be missed again because VoIP phone systems will be alerted automatically. As soon as the IoT and VoIP systems are connected, you’ll receive notifications of upcoming meetings.

Furthermore, IoT will allow you to connect the VoIP phone and smartphone via messaging. Therefore, all messages you receive will also go to anything linked to your VoIP system (email inbox, laptop, tablet, etc.) as well as your VoIP phone. For businesses, these two features could be pivotal because staff won’t miss meetings, clients won’t be let down by a forgetful staff member, and you won’t miss a call again just because you aren’t in the office. Any alert, email, update, call or instant message sent to one device will be sent to all connected devices.

Create a Smart Office

Since VoIP is focused more towards making businesses more efficient, this is where we’re going to investigate first. With VoIP, all employees can conduct work regardless of their location or device. Once you introduce IoT to this equation, this effect becomes even stronger. Suddenly, efficiency and performance are both boosted by the connectivity and interactivity created in a smart office.

In addition to boosting communication, printers and copy machines can send alerts by text or email when maintenance is required. Rather than getting to work and finding the fax machine is broken, thus rendering the working day useless as you wait for repairs, an alert is sent via text or email the moment the issue occurs, and specialists will arrive with you early in the morning to provide a fix as soon as possible.

As far as businesses are concerned, the interaction between VoIP and IoT could be pivotal for efficiency. With open seating plans in the office, those who often travel or work remotely can access their network and keep in touch with customers. Even between employees, communication improves and we all know how important this is across all lines of command.

Create a Smart Home/Office

Away from work, this all-encompassing interconnectedness can be useful at home too. If there’s an issue with the washing machine, there’s a potential to send an alert to our devices. If we see more advancements in the coming years, as expected, we could even contact the manufacturer of the machine directly. From here, they could suggest a fix or send out an engineer. Of course, this is technology that could be installed through the entire home on all electronic devices.

In recent years, we’ve also seen the introduction of the smart thermostat, which is another area where the VoIP and IoT relationship improves performance and efficiency. Without even moving from your chair, you can tap into an app and adjust the thermostat. In fact, you could turn up the thermostat while commuting home, so you don’t have to walk into a sub-zero living room. With VoIP, there are opportunities to connect to the energy provider and be alerted when issues arise.

With both of these areas continually advancing, the combination of the two is the natural path of progression for both. With one bringing devices to life while the other allows a platform for communication using the internet, the next few years will undoubtedly be interesting for homeowners and businesses alike.

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