If you’re considering switching your standard phone system at the office to VoIP, you’ll want to understand and weigh the specific benefits for your business. Let’s look at a few ways VoIP can boost productivity around the office. You will, no doubt, agree that these advantages make VoIP a must for competitive businesses.
Take Customer Service to a New Level
VoIP can update your customer service by providing callers with an improved experience. VoIP makes it easier for calls to be monitored and recorded–two vital aspects of customer service training. VoIP also takes away the delays involved with switchboards since calls are connected by your PBX (private branch exchange), operating from the cloud. You can also customize hold music to ensure that your customers don’t get bored while they wait for the next representative.
Streamline Communications Costs
For most businesses, a VoIP system saves money over a traditional phone system. All of your calls and teleconferencing are performed via the Internet, so there’s no more worrying over minutes used. Using the Internet for calls also allows for excellent videoconferencing opportunities, which eliminates travel expenses associated with gathering people together, sometimes unnecessarily posthaste.
VoIP phones have an LCD screen that allows you to screen your calls. You also have the option to block certain numbers. This ensures that your team isn’t constantly interrupted by spam calls, telemarketers, and wrong numbers.
Adaptable to Your Business
VoIP is adaptable to how your company functions. Remote workers can access the VoIP system from home or while travelling, by use of a headset. In fact, office workers who enjoy the freedom to move about, or don’t want a phone cluttering their desk, can use a headset with an adapter. Telecommunications and in-house collaboration are both improved.
As you can see from the above benefits, a VoIP system can really change the way your company communicates both in-house and with customers. From saving time and money to creating improved client relationships, VoIP can boost your company’s productivity and profits. It’s a win-win for any size organization.