Shortened to VoIP, Voice over Internet Protocol has risen to popularity in recent years despite its long history. For a long time, it wasn’t considered necessary and its inefficiencies kept people away. As the internet has exploded, VoIP seems to have replaced the traditional landline for communication and this has been huge for both big and small businesses. By using the internet for voice and video communications, communication quality and long-distance business relationships have improved.
With VoIP companies investing more every year, we’re seeing more features developed and more user customization. For many, though, they feel as though VoIP has hit a ceiling. If you’re wondering where VoIP companies will go next, keep reading because there are some interesting features in store for us all!
According to recent statistics, the one billion user milestone for VoIP is going to be reached before the end of the year. Though it’s great the usefulness of the service has been recognized, there is a question about network strain. With so many people using the VoIP system, how will it remain secure and how will the quality be maintained?
To meet current demand, hosted VoIP providers will need to team up with service providers and this includes all providers in the ‘cloud’. The system will also need to become more mobile-friendly as that is the natural progression of technology. With VoIP now having greater reliability, quicker speeds, and improved security the natural path should take VoIP to the mobile world.
What does this mean? In short, businesses will have opportunities to use VoIP systems on-the-go with ease. Whether working from home or perhaps attending a business meeting on the other side of the world, communication will be better than ever with virtually no restrictions.
Integration with CRM Tools
These days, client relations are an important part of every single business. Consumers like to choose trustworthy companies whom they can contact whenever required. Therefore, businesses are starting to rely on VoIP to maintain these relationships and keep customers happy.
Generally, technology pushes towards interoperability because we want to achieve as much as possible with as little as possible. With many innovations and applications, this is often the main line of thinking and it’s going to be useful for VoIP. By utilizing APIs (Application Programming Interfaces), we’re going to see a connection between VoIP services and CRM (Client Relationship Management) tools.
As soon as these two are combined, both productivity and efficiency will reach new highs. Sometimes, we’re bogged down by inefficient procedures but these will all be removed and the process will be streamlined from top to bottom.
A few years ago, the world was talking about the introduction of 3G and we thought it couldn’t get any better. Then, not long after, there were rumors of 4G technology and we couldn’t believe the difference in speed it offered. Now, although we’re still some way away, companies are testing 5G and we’re already excited for what this could mean. Of course, the VoIP industry could (and probably will) change significantly between now and when 5G is ready but it doesn’t stop us from imagining the possibilities.
According to experts, 5G will be no less than TEN TIMES faster than 4G. For any business using the internet, this has the potential to increase productivity exponentially. Data transfer losses and jitteriness will be a thing of the past. By 2020, many companies are expecting to have apps that launch at this superb speed. In terms of video, there’s no reason why 4K and even 8K can’t become the norm. With reliability we can only imagine right now, VoIP will become the only real option for business communication.
IoT (Internet of Things)
Perhaps the least surprising of all our upcoming trends, IoT is already making waves in the VoIP community. With IoT always expanding (around 15 billion connected devices back in 2015), the numbers are set to continue their meteoric rise. So far, they’ve shown their worth with ‘smart homes’ but there’s also a future for IoT in the VoIP industry.
For businesses, there’s no reason why we can’t have smart offices where employees can book working spaces remotely while also using a simple button to control lighting and computers. In truth, the opportunities are almost limitless and the combination of the two just makes sense. If there’s an issue with the printer (or any piece of technology within the office), there’s potential for a direct contact button that goes straight through to customer service. Rather than waiting on hold for hours or holding out for an email that never comes, the issue can be fixed almost instantly.
With these four upcoming trends, there’s never been a better time to be keeping up with VoIP news. As interesting news occurs seemingly every day, it’s only a matter of time before these four upcoming trends become the ‘norm’!