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Integrating VoIP with Additional Applications

If you already have VoIP installed at your organization, you may be interested to know what further uses you can put the technology to. All organizations are interested in accomplishing more with less, and that certainly includes VoIP. Once you’ve become comfortable with all the features available through VoIP, the logical next step is to Read more

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Innovative Office Uses of VoIP

In the past, most businesses purchased their phone service in the same way that they would arrange for any other utility service needed. The specific vendor that provided your service didn’t really matter much, because most of those services were exactly the same, so the real differentiating factor was usually cost. Even with the arrival Read more

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Choosing a Good VoIP Provider

The VoIP business is booming currently, and for proof of that, you don’t need to look any further than to check on the number of providers competing to offer service to businesses. While it’s great to have a number of options when you’re looking for a provider, it can also be a little bit daunting Read more

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Future Advances for VoIP Communication Technology

A futuristic computer interface symbolizes the future of communication technology.

Most really worthwhile inventions and innovations go through identifiable stages before they are finally replaced by something even better. In the earliest stage, only the most creative and innovative people will be using the new invention, and in the next stage, the first real wave of users discovers the value of the new product as Read more

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Hosted VoIP or On-Site – Which has Better Network Security?

A technician surveys his server room while contemplating network security.

There has always been a debate about whether hosted VoIP systems are better or on-site systems, and the bottom line on the overall debate is that it really depends on the specific requirements of the enterprise installing VoIP, and network security factors into this equation. There isn’t much doubt that it’s a lot easier in Read more

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Maintaining Service Quality for Your Phone System With VoIP

A female professional confers with a colleague by phone, a process which would be hampered by insufficient service quality.

In the early days of VoIP technology, quality of service (QoS) was an issue which hindered its widespread adoption. Businesses were not inclined to switch to the new technology and take a step backward with regard to the service quality of phone calls, because that would reflect badly on the company, and possibly cause a Read more

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Marketing Trends for VoIP During the Coming Years

A graph shows the steady incline in marketing trends.

Global marketing trends indicate that voice over IP has enjoyed a meteoric growth following its introduction in the 1990s, to the point where today it can be considered more like mainstream technology than something new. Having established its dominance in the telephony field, it will undoubtedly now become the foundation upon which future technologies are Read more

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Net Neutrality and how VoIP Will be Impacted by new Internet Taxes

A phone with a dollar sign symbolizes the increased cost associated with the repeal of net neutrality.

Some significant changes are on the horizon regarding Internet service, and those changes are very likely to have a major impact on VoIP service providers. With net neutrality rules being overthrown, the entire landscape of the Internet is likely to look at a little different in the near future. Net neutrality was the concept that Read more

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Questions to Ask Potential VoIP Service Providers

A mobile phone juxtaposed with an network cable implies VoIP service connectivity.

Making the transition to VoIP technology is not nearly as daunting a prospect as it used to be because it’s a much more mature technology now. The glitches of the past have long since been ironed out. So, when you’re considering the issue of whether or not to switch to VoIP service, technical difficulties are Read more

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Customer Care: Why VoIP Provides the Best Solution

A young customer care specialist attends to a phone call.

Over the last decade or so, VoIP has rapidly become the dominant technology for communications for businesses of all sizes. The main reason for that, of course, is the tremendous cost savings it provides. Local calls between employees are free of charge, and long-distance calls cost only a fraction of what non-VoIP providers would have Read more