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Tips for Setting up Your Business Phone System

Setting up your business phone system properly is one of the best ways of making your employees more productive, and also for providing the optimal user experience for anyone making incoming calls to your business. The overriding principle when setting up your business phone system is to take a new account what the needs of Read more

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Is VoIP More Secure Than Regular Phones?

Given the fact that there’s so much emphasis on security today in both the business world and for ordinary citizens, it’s worth considering whether VoIP phone calls are more secure than regular phone calls. It’s no secret that corporations and even governments are very interested in obtaining all possible information about you, and phone calls Read more

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Cost Comparison of Normal Calls vs. VoIP Calls

Virtually all businesses, both large and small, have at least considered upgrading their communication system to VoIP. Even private citizens have embraced this new technology because of its tremendous superiority over forerunners, especially because of all the new and enhanced features it has to offer. But for both individuals and businesses, the single greatest reason Read more

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Enhanced Music-on-Hold with VoIP

The ultra-capable VoIP technology of today has changed the way that companies communicate internally, as well as with other external parties. With all the enhanced new features available through VoIP, it is possible to accomplish a great deal more than your old legacy phone system could ever have hoped to achieve. Even old standby features Read more

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Integrating VoIP with Additional Applications

If you already have VoIP installed at your organization, you may be interested to know what further uses you can put the technology to. All organizations are interested in accomplishing more with less, and that certainly includes VoIP. Once you’ve become comfortable with all the features available through VoIP, the logical next step is to Read more

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Innovative Office Uses of VoIP

In the past, most businesses purchased their phone service in the same way that they would arrange for any other utility service needed. The specific vendor that provided your service didn’t really matter much, because most of those services were exactly the same, so the real differentiating factor was usually cost. Even with the arrival Read more

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Features You Should Have on Your Business Phones

If your business is contemplating a switch to a VoIP phone system, part of the project will be purchasing new VoIP phones. These are available in a wide variety of configurations, and as you might guess, a pretty broad price range as well. At the low end are relatively inexpensive units at $50 each, and Read more

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Choosing a Good VoIP Provider

The VoIP business is booming currently, and for proof of that, you don’t need to look any further than to check on the number of providers competing to offer service to businesses. While it’s great to have a number of options when you’re looking for a provider, it can also be a little bit daunting Read more

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How a Virtual Phone Number Can Increase Your Local and Global Presence

A professional interacts with a touchscreen display symbolizing a virtual phone number.

Using a virtual phone number has been made possible because of the nature of VoIP technology, and they represent a considerable improvement in some ways, over the constrained nature of landline phone numbers. When you have a landline phone number, it will be necessary to call your phone company and make a specific request to Read more

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Quality Assurance via Customer Service Call Barging

A set of interlocking gears symbolizes the integral nature of quality assurance.

Call barging is one of the features that can be extremely useful and effective for contact centers and sales organizations, where it sometimes becomes necessary to monitor phone calls. It can be used as a tool for supervisors and sales managers to keep track of how well new sales personnel are doing, it can be Read more