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Knowing When to Upgrade Your Phone System

When it becomes apparent that your company would benefit significantly by having a more robust phone system to conduct business with, it might be that it's costing you more by not electing to upgrade.

The worst time to discover that you need to upgrade your business phone system is at a point where you’re already six months or a year too late in making the decision. This scenario can result in lost business, overworked employees, and a phone system maxed out to its utmost capabilities, and simply has not Read more

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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Tips for Reviving and Re-Engaging a Cold Lead

Archery target meant to demonstrate how aim at a cold lead.

It’s always difficult for a salesperson to lose a prospect that seemed to have potential to become a customer. If this is a rare occurrence, it might be less painful, but when it happens fairly often, that can result in a lot of missed opportunities and a lot of potential sales that might never be Read more

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Phone Headsets and Their Ergonomic Features

Phone headsets can be very inexpensive, and they can make a world of difference to someone who is on the phone with customers, suppliers, or other business associates for a large part of the day.

If you work in an office setting where you are required to be on the telephone for a significant portion of your day, there’s a pretty good chance that you experience, or will experience, regular neck pains if you aren’t wearing a headset. Phone headsets can be very inexpensive, and they can make a world Read more

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CRM Systems and their Many Benefits

CRM systems illustration design over a blackboard

Almost any owner, manager, or business executive has to be concerned about managing customer relations, since customers are who drive a business and make it successful. This has been true ever since the beginning of commerce, and even though the methods for managing customer relations have grown much more sophisticated, the importance of establishing and Read more

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VoIP vs. Unified Communications – What’s the Difference?

VoIP vs Unified Communications: what will replace the landline? Young female executive using laptop and landline phone at desk in office

Land-based telephone communications are fading away. They are being replaced by Voice over Internet Protocol (VoIP) technology and Unified Communications (UC), which relies on a whole group of technologies. For anyone trying to figure out which is better for their home or business, this discussion should provide most of the information you need. What is Read more

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5G Technology: How Will It Change VoIP?

Vector set of radio tower symbols that may be done away with through 5G technology.

Each generation of wireless technology has undergone a significant boost in speed, signal clarity, and reliability. We are now four generations deep, so it seems appropriate to consider what may be possible with fifth-generation connectivity. If you haven’t realized it up until now, the ‘G’ in your 3G or 4G LTE wireless communication standard represents Read more

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What is a VoIP Softphone?

A woman making a softphone call on her computer to a colleague.

With VoIP, we’ve been lucky enough to welcome a superb system for both individuals and businesses. Via an Internet connection, users experience high definition voice and voice calling, and the features (which are expanding every year) allow for effective and convenient business communications methods. While on the topic of VoIP feature expansions, the softphone seems Read more

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Here’s What You Need to Know About UC and APIs

UC and APIs put customers and clients in instant contact with your team members to give them the help and answers they need, as represented by this graphic that reads "collaboration," with connected ideas stemming off of it.

When it comes to collaboration in the workplace, we all know the importance of keeping lines of communication clear to facilitate team synergy. However, the way in which we communicate is changing, and recently we’ve seen the development of Unified Communications (UC). UC is a platform that allows collaboration and instant communication between employees, while Read more

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The Growing Importance of WebRTC and VoIP

A man shows the web of possibilities that come with WebRTC and VoIP.

In recent times, there has been a lot of conversation regarding both WebRTC and VoIP. As a business, you might be wondering what these two terms mean as well as the advantages that come with each service. As experts in VoIP, we have all the information you need to understand the similarities, differences, and functionalities Read more