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Quality Assurance via Customer Service Call Barging

A set of interlocking gears symbolizes the integral nature of quality assurance.

Call barging is one of the features that can be extremely useful and effective for contact centers and sales organizations, where it sometimes becomes necessary to monitor phone calls. It can be used as a tool for supervisors and sales managers to keep track of how well new sales personnel are doing, it can be Read more

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Customer Acquisition: the Best Approach to Making Sales Calls

A successful customer acquisition occurs as the result of a phone call.

It’s natural to have a certain amount of dread or even fear when making sales calls for new customer acquisition, especially when those are cold calls which the prospect has not solicited, and which might potentially be unwelcome. However, there are a few things to keep in mind which can help you be much more Read more

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Sales Prospecting: What to do When the Trail Runs Cold

A stove burner control knob serves as an analogy for increased results when sales prospecting.

Sometimes in the world of sales prospecting, it happens that leads which were once promising and held the hope of customer conversion, can grow cold as ice and appear to be dead in the water. This can be very frustrating for a salesperson, and for management as well, given the fact that the cost of Read more

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Would a Toll-Free Number Benefit Your Business?

A series of sign posts direct a customer to the easiest path, namely the use of a toll-free number.

Customer service can be a big part of any company’s overall business approach. In a market where many of the products offered are similar, it’s often the level of customer service that serves as the differentiating factor. Some business owners and managers are keenly aware of this fact and make it a significant component of Read more

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How Will VoIP Change Your Business Workflow?

Two businessmen monitor their business workflow using remote access technology.

There is no doubt that VoIP technology has revolutionized telecommunications, and its dominance in the market continues to spread annually. Even though the technology itself is barely 20 years old, VoIP has secured its place in the communications market, both through session initiation protocol (SIP) implementations and through hosted VoIP solutions provided by vendors. However, Read more

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Securing Sales Leads from Your Voice Processes

A graph tracks an increase in profitability as a result of qualifying sales leads.

Securing sales leads from your company’s voice processes continues to be one of the most effective and reliable ways of generating sales prospects, even while the business landscape continues to change, and while departmental workflows adapt to those changes. While other methods of generating prospects are certainly available, there’s still a comforting human aspect to Read more

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Knowing When to Upgrade Your Phone System

When it becomes apparent that your company would benefit significantly by having a more robust phone system to conduct business with, it might be that it's costing you more by not electing to upgrade.

The worst time to discover that you need to upgrade your business phone system is at a point where you’re already six months or a year too late in making the decision. This scenario can result in lost business, overworked employees, and a phone system maxed out to its utmost capabilities, and simply has not Read more

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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Tips for Reviving and Re-Engaging a Cold Lead

Archery target meant to demonstrate how aim at a cold lead.

It’s always difficult for a salesperson to lose a prospect that seemed to have potential to become a customer. If this is a rare occurrence, it might be less painful, but when it happens fairly often, that can result in a lot of missed opportunities and a lot of potential sales that might never be Read more

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Phone Headsets and Their Ergonomic Features

Phone headsets can be very inexpensive, and they can make a world of difference to someone who is on the phone with customers, suppliers, or other business associates for a large part of the day.

If you work in an office setting where you are required to be on the telephone for a significant portion of your day, there’s a pretty good chance that you experience, or will experience, regular neck pains if you aren’t wearing a headset. Phone headsets can be very inexpensive, and they can make a world Read more