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Future Advances for VoIP Communication Technology

A futuristic computer interface symbolizes the future of communication technology.

Most really worthwhile inventions and innovations go through identifiable stages before they are finally replaced by something even better. In the earliest stage, only the most creative and innovative people will be using the new invention, and in the next stage, the first real wave of users discovers the value of the new product as Read more

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Hosted VoIP or On-Site – Which has Better Network Security?

A technician surveys his server room while contemplating network security.

There has always been a debate about whether hosted VoIP systems are better or on-site systems, and the bottom line on the overall debate is that it really depends on the specific requirements of the enterprise installing VoIP, and network security factors into this equation. There isn’t much doubt that it’s a lot easier in Read more

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How a Virtual Phone Number Can Increase Your Local and Global Presence

A professional interacts with a touchscreen display symbolizing a virtual phone number.

Using a virtual phone number has been made possible because of the nature of VoIP technology, and they represent a considerable improvement in some ways, over the constrained nature of landline phone numbers. When you have a landline phone number, it will be necessary to call your phone company and make a specific request to Read more

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Maintaining Service Quality for Your Phone System With VoIP

A female professional confers with a colleague by phone, a process which would be hampered by insufficient service quality.

In the early days of VoIP technology, quality of service (QoS) was an issue which hindered its widespread adoption. Businesses were not inclined to switch to the new technology and take a step backward with regard to the service quality of phone calls, because that would reflect badly on the company, and possibly cause a Read more

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Quality Assurance via Customer Service Call Barging

A set of interlocking gears symbolizes the integral nature of quality assurance.

Call barging is one of the features that can be extremely useful and effective for contact centers and sales organizations, where it sometimes becomes necessary to monitor phone calls. It can be used as a tool for supervisors and sales managers to keep track of how well new sales personnel are doing, it can be Read more

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Advantages of Using the Same Phone Number on Multiple Devices

Workplace habits and routines have evolved dramatically over the last few decades, to the point where presently some of the most desirable characteristics providing value to a business are flexibility and mobility. There are few work settings remaining where employees clock in at nine and clock out at five, and all thoughts about work are Read more

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Customer Acquisition: the Best Approach to Making Sales Calls

A successful customer acquisition occurs as the result of a phone call.

It’s natural to have a certain amount of dread or even fear when making sales calls for new customer acquisition, especially when those are cold calls which the prospect has not solicited, and which might potentially be unwelcome. However, there are a few things to keep in mind which can help you be much more Read more

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What to Look for When Choosing VoIP Equipment

A business associate makes use of VoIP equipment to conference multiple calls.

When you’re switching over to a new VoIP service, it’s far easier than it used to be just a few years ago, and for everyone but the largest corporations, the whole process can be accomplished in a matter of days, or possibly even hours. Once your system is installed, you’ll have access to new features Read more

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Marketing Trends for VoIP During the Coming Years

A graph shows the steady incline in marketing trends.

Global marketing trends indicate that voice over IP has enjoyed a meteoric growth following its introduction in the 1990s, to the point where today it can be considered more like mainstream technology than something new. Having established its dominance in the telephony field, it will undoubtedly now become the foundation upon which future technologies are Read more

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Cloud PBX: why you Should Invest in a Hosted VoIP Solution

A server room juxtaposed with clouds symbolizes a cloud PBX communication solution.

Investing in a cloud PBX hosted VoIP phone system is good for the business which implements it, as well as all those people who make use of it. One of the biggest buzzwords in branding and achieving a positive perception of a company is in providing the most enjoyable customer experience possible. That’s exactly what Read more