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Quality Assurance via Customer Service Call Barging

A set of interlocking gears symbolizes the integral nature of quality assurance.

Call barging is one of the features that can be extremely useful and effective for contact centers and sales organizations, where it sometimes becomes necessary to monitor phone calls. It can be used as a tool for supervisors and sales managers to keep track of how well new sales personnel are doing, it can be Read more

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Advantages of Using the Same Phone Number on Multiple Devices

Workplace habits and routines have evolved dramatically over the last few decades, to the point where presently some of the most desirable characteristics providing value to a business are flexibility and mobility. There are few work settings remaining where employees clock in at nine and clock out at five, and all thoughts about work are Read more

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Customer Acquisition: the Best Approach to Making Sales Calls

A successful customer acquisition occurs as the result of a phone call.

It’s natural to have a certain amount of dread or even fear when making sales calls for new customer acquisition, especially when those are cold calls which the prospect has not solicited, and which might potentially be unwelcome. However, there are a few things to keep in mind which can help you be much more Read more

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What to Look for When Choosing VoIP Equipment

A business associate makes use of VoIP equipment to conference multiple calls.

When you’re switching over to a new VoIP service, it’s far easier than it used to be just a few years ago, and for everyone but the largest corporations, the whole process can be accomplished in a matter of days, or possibly even hours. Once your system is installed, you’ll have access to new features Read more

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Marketing Trends for VoIP During the Coming Years

A graph shows the steady incline in marketing trends.

Global marketing trends indicate that voice over IP has enjoyed a meteoric growth following its introduction in the 1990s, to the point where today it can be considered more like mainstream technology than something new. Having established its dominance in the telephony field, it will undoubtedly now become the foundation upon which future technologies are Read more

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Cloud PBX: why you Should Invest in a Hosted VoIP Solution

A server room juxtaposed with clouds symbolizes a cloud PBX communication solution.

Investing in a cloud PBX hosted VoIP phone system is good for the business which implements it, as well as all those people who make use of it. One of the biggest buzzwords in branding and achieving a positive perception of a company is in providing the most enjoyable customer experience possible. That’s exactly what Read more

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Net Neutrality and how VoIP Will be Impacted by new Internet Taxes

A phone with a dollar sign symbolizes the increased cost associated with the repeal of net neutrality.

Some significant changes are on the horizon regarding Internet service, and those changes are very likely to have a major impact on VoIP service providers. With net neutrality rules being overthrown, the entire landscape of the Internet is likely to look at a little different in the near future. Net neutrality was the concept that Read more

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Sales Prospecting: What to do When the Trail Runs Cold

A stove burner control knob serves as an analogy for increased results when sales prospecting.

Sometimes in the world of sales prospecting, it happens that leads which were once promising and held the hope of customer conversion, can grow cold as ice and appear to be dead in the water. This can be very frustrating for a salesperson, and for management as well, given the fact that the cost of Read more

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Business Phone Systems: Should VoIP Be Implemented Gradually or All at Once?

An old-fashioned corded phone waiting to be replaced with new business phone systems.

As with any significant change to your business operations, making the switch to one of many VoIP business phone systems for your telephony service requires some planning and forethought. This is especially true given the fact that businesses are so dependent on smoothly functioning phone service. You need be able to maintain communications with customers, Read more

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Questions to Ask Potential VoIP Service Providers

A mobile phone juxtaposed with an network cable implies VoIP service connectivity.

Making the transition to VoIP technology is not nearly as daunting a prospect as it used to be because it’s a much more mature technology now. The glitches of the past have long since been ironed out. So, when you’re considering the issue of whether or not to switch to VoIP service, technical difficulties are Read more