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How Will VoIP Change Your Business Workflow?

Two businessmen monitor their business workflow using remote access technology.

There is no doubt that VoIP technology has revolutionized telecommunications, and its dominance in the market continues to spread annually. Even though the technology itself is barely 20 years old, VoIP has secured its place in the communications market, both through session initiation protocol (SIP) implementations and through hosted VoIP solutions provided by vendors. However, Read more

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Securing Sales Leads from Your Voice Processes

A graph tracks an increase in profitability as a result of qualifying sales leads.

Securing sales leads from your company’s voice processes continues to be one of the most effective and reliable ways of generating sales prospects, even while the business landscape continues to change, and while departmental workflows adapt to those changes. While other methods of generating prospects are certainly available, there’s still a comforting human aspect to Read more

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Customer Care: Why VoIP Provides the Best Solution

A young customer care specialist attends to a phone call.

Over the last decade or so, VoIP has rapidly become the dominant technology for communications for businesses of all sizes. The main reason for that, of course, is the tremendous cost savings it provides. Local calls between employees are free of charge, and long-distance calls cost only a fraction of what non-VoIP providers would have Read more