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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Tips for Reviving and Re-Engaging a Cold Lead

Archery target meant to demonstrate how aim at a cold lead.

It’s always difficult for a salesperson to lose a prospect that seemed to have potential to become a customer. If this is a rare occurrence, it might be less painful, but when it happens fairly often, that can result in a lot of missed opportunities and a lot of potential sales that might never be Read more

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Phone Headsets and Their Ergonomic Features

Phone headsets can be very inexpensive, and they can make a world of difference to someone who is on the phone with customers, suppliers, or other business associates for a large part of the day.

If you work in an office setting where you are required to be on the telephone for a significant portion of your day, there’s a pretty good chance that you experience, or will experience, regular neck pains if you aren’t wearing a headset. Phone headsets can be very inexpensive, and they can make a world Read more

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How VoIP can Facilitate Super Long-Distance Calling

Icons showing a telephone in front of a globe, indicating long-distance calls

If you’ve ever wondered for a moment what might be the most successful new technology of the past decade, you will have guessed incorrectly if your answer is anything other than Voice-over-Internet-Protocol (VoIP) telephony. While that might be a little surprising, given the fact that so many new and exciting kinds of technology have recently Read more