What is VoiceNEXT Hosted PBX?
VoiceNEXT Hosted PBX is a web-based communications service that makes traditional phone systems and service obsolete. We provide a business-grade Voice over IP (VoIP) service that can dramatically improve your telecommunications systems. VoiceNEXT provides your organization with a fully functional, low-cost enterprise voice solution that replaces costly PBX or Centrex services.
Hosted PBX provides a professional phone presence by answering your calls, providing callers with automated access to common information, and routing calls to employees regardless of their physical location. It lets you replace your traditional phone carrier with Business Voice over IP at a huge savings.
The service has an extensive, standard set of features, such as voice mail, conferencing, and the Simultaneous Ring (find me/follow me). Additional features include call center functionality, client-billing codes, and remote system access. VoiceNEXT Hosted PBX includes a suite of browser-based capabilities for controlling personal communications, including a Microsoft Explorer® toolbar, Microsoft Outlook® integration with click-to-call functionality, call logs, and integrated messaging.
Can I Keep My Existing Telephone Numbers?
Yes, you can port your existing telephone numbers to our service. It generally takes 14 to 21 days to port your phone number to VoiceNEXT however we can assign you a temporary number to get you up and running immediately.
Do you offer 800 services?
Yes we do and you can keep your existing 800 number.
What Choices do I have for Phones and Customer Premises Equipment?
VoiceNEXT works with any SIP based IP Telephone. We offer phones from Polycom, Cisco, Sipura, Uniden, UTS Starcom.
What do I need to use VoiceNEXT Hosted PBX?
All our phones require a high speed internet connection. This gives the user the ability to manage their extension as well as have the ability to transfer call and make conference calls. However if your internet access is down VoiceNEXT can route calls to a cell phone or any other telephone.
How hard is it to install?
VoiceNEXT Hosted PBX systems are very, very easy to install. All phones are programmed at our office and are shipped ready to work. All you have to do is unpack it and plug in the power and internet connections. If you can work a coffee maker you can install a VoiceNEXT hosted PBX. VoiceNEXT can also provide full install services.
Can This Solution Work with my Firewall?
Yes, our Hosted PBX service has the ability to work with existing most Enterprise firewalls and private IP addressing schemes. VoiceNEXT provides the NAT functionality. Plug the phone in behind your router, open Port 5060 and your all set. We specify router configurations to support data and voice over a high-speed connection. We can even assist you to properly configure your firewall for optimal performance.
How is reliable is VoiceNEXT service?
As or more reliable than your regular phone service. VoiceNEXT provides reliable service with virtually no down-time. Our systems are fault tolerant and redundant, and we have multiple network and carrier partners with our own fiber ring providing bulletproof infrastructure and impressive reliability records. Because our equipment is located in large datacenters VoiceNEXT service has built in disaster recovery for your business.
Can We Demo the VoiceNEXT Hosted PBX Service?
Yes you can! If you are unsure how a VoiceNEXT Hosted PBX system can improve your business than arrange an onsite demo. This allows you to touch and feel VoiceNEXT's superior network and service.
What Type of Features and Functionality are Included with the Service?
VoiceNEXT's standard features include: voice mail, unified messaging, call control and management, end-user and administrative web portals. We also offer additional Premium features that can supercharge your business. For a complete list please see our Feature List
Can Your Hosted PBX Service Scale to Fit Our Growing Company?
Yes we offer service from as little as 3 users into the thousands. VoiceNEXT's Hosted PBX service is built on a platform that allows your company to grow either one user at a time or by adding new offices with hundreds of users. The technology and functionality and can meet the needs of any sized enterprise, across one or multiple locations.
Does 911 work with your system?
VoiceNEXT is fully compliant with all 911 laws. We offer full 911 services in about 85% of the country. Please contact a VoiceNEXT representative to inquire about the availability of 911 services in your Town or City.
Do you offer Service Level Assurances?
Yes. If VoiceNEXT supplies broadband access then we can offer an SLA that covers packet delivery, network latency, call success and jitter. VoiceNEXT's service is so reliable that for ALL customers we offer an SLA for network uptime. See SLA for more details.
Can I use call accounting codes and billing codes?
VoiceNEXT Hosted PBX has the ability to assign as many codes as you like, based on users, projects, and clients, for example. At the end of the billing cycle, these calls can be separated out by account/billing code, so you know where these calls are to be charged.
How does a VoiceNEXT solution differ from other Internet-based call management solutions on the market?
VoiceNEXT's Award Winning service is collocated in large datacenters. Our Browser-based administration makes it easy for your company to administer, manage, and update your features (such as speed dial keys, phone templates, and moves, adds, and changes) as if it's your own system. Other Web-based providers, such as those offered by Vonage and Packet8, are simply their residential PC-based solutions with a Web-enabled front-end for making calls over the Internet. VoiceNEXT gives your company the features you need to succeed. These include extension dialing, Auto Attendants, Call Queuing and music on hold. VoiceNEXT gives your users the same voice quality they have been accustomed to with your PBX. Unlike other VoIP providers that may transport voice traffic over the Internet, when using VoiceNEXT's Hosted PBX and Internet Broadband service your voice traffic never gets to the internet. VoiceNEXT completes the call right to the end user.
What is Unified Messaging and do you offer it?
VoiceNEXT offers multiple options for messaging (Voicemail):
Standard voice mail is offered with every extension. To access it you can press the voicemail button on your phone or you can also access your messages remotely. VoiceNEXT also offers Unified Messaging, which allows you receive your voicemail messages in your email. They come as a standard wave file. In addition you can see the number of the caller as well as the caller IP so you can "see" who called you as well as listen to their voice message.
How do I know if my company is a good fit for VoiceNEXT's Hosted PBX service?
Most companies with a phone system that is older than 5 years will see tremendous increases in efficiency as well as a lower Total cost of ownership. Why not contact a VoiceNEXT sales engineer to go over your specific requirements.
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