Getting ahead as a successful consulting firm is all about good communication and collaboration. You need to be able to communicate effectively with your clients to get the job done right the first time. Your staff needs to be able to collaborate efficiently to get projects completed on time and to produce the high-quality work your clients demand. VoIP benefits your consulting firm. allowing you to do what you do best. Here’s how:
Never Miss a Call
You don’t want to let a client’s call go to voicemail because one of your people is on vacation or out sick for the day. VoIP features allow calls to follow your team wherever they are so that important calls never get missed or put off until tomorrow.
Playback for Vital Calls
Did someone forget to write down the thing that the client said was the most important part of the entire project? No worries. VoIP features allow you to record important calls so you can play back what you missed. It’s also a nice feature for when a client is having trouble remembering exactly what your team promised.
Know What Your Staff Is Up To
Advanced VoIP features also allow you to monitor how the system is being used. This can help you find ways for your team to work together better. Greater efficiency means more money, especially in the consulting industry. Plus, it gives you the opportunity to catch anything shady a rogue employee might do before it is too late.
CRM + VoIP Benefits = Fantastic Service
Your customers are your greatest asset. When your VoIP system and your CRM integrate properly, you gain an unparalleled ability to provide the highest level of customer service. That means pretty much everything to a consulting firm. Contracts are won and lost over who provides a better overall service. Thus, VoIP gives you a competitive advantage.
With all of the VoIP benefits that consulting firms stand to gain from switching over, isn’t it time you make the call? A hosted VoIP service may be just what you need to get a leg up on the competition.