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Sales Prospecting: What to do When the Trail Runs Cold

A stove burner control knob serves as an analogy for increased results when sales prospecting.

Sometimes in the world of sales prospecting, it happens that leads which were once promising and held the hope of customer conversion, can grow cold as ice and appear to be dead in the water. This can be very frustrating for a salesperson, and for management as well, given the fact that the cost of Read more

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Business Phone Systems: Should VoIP Be Implemented Gradually or All at Once?

An old-fashioned corded phone waiting to be replaced with new business phone systems.

As with any significant change to your business operations, making the switch to one of many VoIP business phone systems for your telephony service requires some planning and forethought. This is especially true given the fact that businesses are so dependent on smoothly functioning phone service. You need be able to maintain communications with customers, Read more

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Would a Toll-Free Number Benefit Your Business?

A series of sign posts direct a customer to the easiest path, namely the use of a toll-free number.

Customer service can be a big part of any company’s overall business approach. In a market where many of the products offered are similar, it’s often the level of customer service that serves as the differentiating factor. Some business owners and managers are keenly aware of this fact and make it a significant component of Read more

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Securing Sales Leads from Your Voice Processes

A graph tracks an increase in profitability as a result of qualifying sales leads.

Securing sales leads from your company’s voice processes continues to be one of the most effective and reliable ways of generating sales prospects, even while the business landscape continues to change, and while departmental workflows adapt to those changes. While other methods of generating prospects are certainly available, there’s still a comforting human aspect to Read more

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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Phone Headsets and Their Ergonomic Features

Phone headsets can be very inexpensive, and they can make a world of difference to someone who is on the phone with customers, suppliers, or other business associates for a large part of the day.

If you work in an office setting where you are required to be on the telephone for a significant portion of your day, there’s a pretty good chance that you experience, or will experience, regular neck pains if you aren’t wearing a headset. Phone headsets can be very inexpensive, and they can make a world Read more

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Here’s What You Need to Know About UC and APIs

UC and APIs put customers and clients in instant contact with your team members to give them the help and answers they need, as represented by this graphic that reads "collaboration," with connected ideas stemming off of it.

When it comes to collaboration in the workplace, we all know the importance of keeping lines of communication clear to facilitate team synergy. However, the way in which we communicate is changing, and recently we’ve seen the development of Unified Communications (UC). UC is a platform that allows collaboration and instant communication between employees, while Read more

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The Growing Importance of WebRTC and VoIP

A man shows the web of possibilities that come with WebRTC and VoIP.

In recent times, there has been a lot of conversation regarding both WebRTC and VoIP. As a business, you might be wondering what these two terms mean as well as the advantages that come with each service. As experts in VoIP, we have all the information you need to understand the similarities, differences, and functionalities Read more

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How to Effectively Manage Remote Teams

Two employees sit at a conference table while one sits in an armchair and working from home. Remote teams like this are becoming a norm for many businesses.

According to a recent Gallup poll, over 42% of all American employees said they worked from home for some portion of 2016. Furthermore, last year saw a massive increase in a number of people working from home for four or five days of the week; from 24% to 31%. Of course, this poll would have Read more

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Diagnosing Common VoIP Phone Issues

A woman raises two thumbs up, after successfully fixing her VoIP phone issues.

The way in which Voice-over Internet Protocol allows you to use Wi-Fi to power your phone system is a superb way to streamline your business communications. With the Internet playing a more prominent role in the world every single day, it now makes sense that we would utilize this technology. Not only does it save Read more