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How to Effectively Manage Remote Teams

Two employees sit at a conference table while one sits in an armchair and working from home. Remote teams like this are becoming a norm for many businesses.

According to a recent Gallup poll, over 42% of all American employees said they worked from home for some portion of 2016. Furthermore, last year saw a massive increase in a number of people working from home for four or five days of the week; from 24% to 31%. Of course, this poll would have Read more

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Diagnosing Common VoIP Phone Issues

A woman raises two thumbs up, after successfully fixing her VoIP phone issues.

The way in which Voice-over Internet Protocol allows you to use Wi-Fi to power your phone system is a superb way to streamline your business communications. With the Internet playing a more prominent role in the world every single day, it now makes sense that we would utilize this technology. Not only does it save Read more

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Hosted PBX vs. ISDN Phone Solutions for Your Business

An ISDN phone on a conference room table.

When trying to save money and become more efficient in the business world, there are many processes you can focus on but we like to focus on communication for a number of reasons. Updating your phone lines, internet connection, and other areas, it leads to an indirect benefit when your employees communicate more efficiently and Read more

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What Are Virtual Numbers (DIDs)?

A businessperson holds a mobile phone, one of the many devices that can benefit from virtual numbers.

Otherwise known as Direct Inward Dialing (DID), virtual numbers are part of a system that allows you to bypass the telephone line thus avoiding the expensive charges and inefficiencies that normally come with the service. Typically, the service will forward all phone calls to a pre-set telephone number whether this is a VoIP or possibly Read more

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Residential vs. Business VoIP Phones

A man is making a phone call, testing out residential and business VoIP phones.

If you’ve done even a small amount of research on VoIPs, you’ll know there are different types depending on your needs. For example, the two that get the most attention are residential and business VoIP phones but what’s the difference? Are they just packaged and sold as two unique options or are there actually considerations Read more

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How to Find the Best VoIP Phone for Your Business

A man dials a phone, searching for the best VoIP phone.

With your business these days, you need to be as efficient as possible in every single area if you’re going to beat the competition. As well as using clever marketing techniques, costs need to reduce during production and you also need to make communication easier for your employees as well as customers. Fortunately, there are Read more

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Evaluating the Need for a New Telephone System

Smiling office worker on the telephone in his office.

Choosing your business’ telephone system can be a daunting task. It’s not always easy for a company to switch over to something completely new that can change how it operates. Nor is it easy for a new business to decide what communication system will benefit them the most. However, as a business owner, you can Read more

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When to Consider a Hosted PBX?

A man is using a VoIP phone through a hosted pbx service.

As a business owner, you have to figure out what’s right for your company. Every little decision matters, from who your suppliers are to the type of telephone system you are going to use. While setting up your business communications might seem like an easy decision, it matters more than you think. We’ve seen it Read more

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Making the Big Sell: Sales Calls

Smiling young African-American businessman in a call center making sales calls.

Pitching your products and services is a big part of drawing in new customers. One of the best ways to reach people is with sales calls. These calls are vital to turning potential clients into loyal ones. Building your business requires employees who have the confidence and charisma to sell, sell, and sell some more. Read more

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The Yealink W52P Wireless Phone: A Powerful, Yet Simple Solution

The Yealink W52P Wireless Phone.

What do you look for in a desk phone? What features does it need to become the perfect workplace phone? At VoiceNEXT, we believe the perfect office phone is simple to use yet intuitive. It allows your employees to communicate with clients using a system that is easier to understand. An office phone is an Read more