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What Are the 3 Basic Elements of a PBX Service?

Let’s get down to the basics of how a VoIP system works. Please keep in mind that what is described here is a hosted PBX service. To have an in-house VoIP system, you have to add to this list servers, a power supply, and regular maintenance and support staff. That is why most businesses choose Read more

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Why Should You Make the Move to VoIP?

If you have been considering changing over to VoIP for your company’s telephony, we want to encourage you to continue looking into it. What we’ve compiled here are just a few of the many benefits of making the move to VoIP. After you have read this quick list, we’re sure you will be more confident Read more

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Don’t Get Sucked in by the Wrong VoIP Provider

Using VoIP for your business can result in many benefits, including cost-savings. However, the quality of your provider will play a fundamental role in whether you take full advantage of the change. Since all VoIP providers are not created equal, read your contract carefully—and watch out for these few red flags when vetting a service. Read more

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Changing Over to VoIP – Step One

If you have already decided that your business needs VoIP, you are in for some serious benefits. However, you may wonder where to begin the changeover. The first step is to decide whether you want to hire a company to host your VoIP or if you want the service to be on-site. Let’s look at Read more

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The HD Phone Quality Difference

Comparing the HD phone quality of a VoIP system to a standard telephone line should be like night and day, assuming you choose the right VoIP service. Basically, the difference in service is as clear as the difference between an HD TV and a standard-definition TV. Why is this the case? How Does a Digital Call Work? Read more

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What VoIP Features Are You Missing?

Businesses should be sure to have some of these special VoIP features, including these few things that can benefit any company. Custom Music for Clients on Hold You never really want your customers to be on hold for very long, but it happens. When it does, VoIP gives you the opportunity to soothe them with Read more

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Making Your Automated Answering System Less Frustrating for Callers

We’ve all had a bad experience where you call a business, and you get so frustrated with the automated system that you either hang up or give a piece of your mind to the representative when you finally get a human being on the line. To keep your customers happy, and to make things a Read more

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Selecting the Correct Phones for Distance-Learning Ventures

Hearing is a vital part of the learning process. When someone is being educated remotely, using the best available phones is an essential component of education. The more facilities that offer offsite learning – whether degrees, certifications, or even just in-house training for employees – the more relevant telephony technology becomes in the learning process. Read more

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What Do You Need to Know Before Setting Up a VoIP System?

Many benefits can be derived from switching your company’s telephony to a VoIP system, which is why so many businesses are making the switch. After all, it can be a really smart productivity solution for most organizations, as well as a big money saver. However, you should know a few things so that you don’t Read more

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Skype for Business: It’s Not Just for Personal Calls Anymore

While most forms of social media begin as a way to communicate, they inevitably find their way to involve making a profit. Even Snapchat is being leveraged for marketing purposes today. It makes sense that Skype, one of the most well-known video and chat communication services, is now targeting businesses. What can Skype for Business Read more