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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Tips for Reviving and Re-Engaging a Cold Lead

Archery target meant to demonstrate how aim at a cold lead.

It’s always difficult for a salesperson to lose a prospect that seemed to have potential to become a customer. If this is a rare occurrence, it might be less painful, but when it happens fairly often, that can result in a lot of missed opportunities and a lot of potential sales that might never be Read more

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Phone Headsets and Their Ergonomic Features

Phone headsets can be very inexpensive, and they can make a world of difference to someone who is on the phone with customers, suppliers, or other business associates for a large part of the day.

If you work in an office setting where you are required to be on the telephone for a significant portion of your day, there’s a pretty good chance that you experience, or will experience, regular neck pains if you aren’t wearing a headset. Phone headsets can be very inexpensive, and they can make a world Read more

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How VoIP can Facilitate Super Long-Distance Calling

Icons showing a telephone in front of a globe, indicating long-distance calls

If you’ve ever wondered for a moment what might be the most successful new technology of the past decade, you will have guessed incorrectly if your answer is anything other than Voice-over-Internet-Protocol (VoIP) telephony. While that might be a little surprising, given the fact that so many new and exciting kinds of technology have recently Read more

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How Will Artificial Intelligence Affect the Future of VoIP?

Artificial Intelligence AI Neural Network Logic Art

If we look at VoIP and artificial intelligence (AI) individually, we find two of the fastest-growing industries in all technology. On the one hand, VoIP, a communication tool utilizing the internet as opposed to the more traditional phone line, is being used by businesses all around the world. On the other, we have AI, the Read more

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CRM Systems and their Many Benefits

CRM systems illustration design over a blackboard

Almost any owner, manager, or business executive has to be concerned about managing customer relations, since customers are who drive a business and make it successful. This has been true ever since the beginning of commerce, and even though the methods for managing customer relations have grown much more sophisticated, the importance of establishing and Read more

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VoIP vs. Unified Communications – What’s the Difference?

VoIP vs Unified Communications: what will replace the landline? Young female executive using laptop and landline phone at desk in office

Land-based telephone communications are fading away. They are being replaced by Voice over Internet Protocol (VoIP) technology and Unified Communications (UC), which relies on a whole group of technologies. For anyone trying to figure out which is better for their home or business, this discussion should provide most of the information you need. What is Read more

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5G Technology: How Will It Change VoIP?

Vector set of radio tower symbols that may be done away with through 5G technology.

Each generation of wireless technology has undergone a significant boost in speed, signal clarity, and reliability. We are now four generations deep, so it seems appropriate to consider what may be possible with fifth-generation connectivity. If you haven’t realized it up until now, the ‘G’ in your 3G or 4G LTE wireless communication standard represents Read more

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Four Upcoming Trends in VoIP Technology

A wordcloud illustration of VoIP. A hosted VoIP service can provide your with the telephony you need.

Shortened to VoIP, Voice over Internet Protocol has risen to popularity in recent years despite its long history. For a long time, it wasn’t considered necessary and its inefficiencies kept people away. As the internet has exploded, VoIP seems to have replaced the traditional landline for communication and this has been huge for both big Read more

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Brief History of VoIP

Lights connecting one location to another; we've come a long way in the history of VoIP.

Towards the beginning of the year, VoIP celebrated 22 years of existence. For some, they’ll remember when people started to discuss the idea of transmitting voice over the internet. For others, they’ll be wondering why they’ve only started hearing of the system within the last ten years. The history of VoIP is vast and varied, Read more