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How to Effectively Manage Remote Teams

Two employees sit at a conference table while one sits in an armchair and working from home. Remote teams like this are becoming a norm for many businesses.

According to a recent Gallup poll, over 42% of all American employees said they worked from home for some portion of 2016. Furthermore, last year saw a massive increase in a number of people working from home for four or five days of the week; from 24% to 31%. Of course, this poll would have Read more

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What Are Virtual Numbers (DIDs)?

A businessperson holds a mobile phone, one of the many devices that can benefit from virtual numbers.

Otherwise known as Direct Inward Dialing (DID), virtual numbers are part of a system that allows you to bypass the telephone line thus avoiding the expensive charges and inefficiencies that normally come with the service. Typically, the service will forward all phone calls to a pre-set telephone number whether this is a VoIP or possibly Read more

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Toll-Free Number Portability: Your Company Phone Number Moves With You

Two men stand on opposite cliffs, calling each other. With toll-free number portability, it won't matter where you are, you can still contact all your team members and clients.

In the past, there was one major downside to having a phone number: we were limited to one building. If we needed to go on a business trip, we instantly lost access to this number (and our clients!). If we needed to upsize and change offices, it was really tricky to keep the same phone Read more

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Making the Big Sell: Sales Calls

Smiling young African-American businessman in a call center making sales calls.

Pitching your products and services is a big part of drawing in new customers. One of the best ways to reach people is with sales calls. These calls are vital to turning potential clients into loyal ones. Building your business requires employees who have the confidence and charisma to sell, sell, and sell some more. Read more

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Why Your Business Telephone System Is Still Important

Closeup of a man using a business telephone system.

To understand why you need VoIP, you need to get a better idea of why your business telephone system matters. If you believe that upgrading your communications system is trivial, then you’re sorely mistaken. It can make or break your business and more importantly be the advantage that you need to beat your competitors. You’ll Read more

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Making Conversation: Business Communication Tips

Great communication skills are fundamental to interacting with your consumers, especially over the phone. People react accordingly based on the conversations they have with your employees. Driving sales is all about getting to the point and doing it effectively. If a consumer is annoyed or doesn’t like how they are being treated, you can guarantee Read more

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Upgrading Your Telephone Customer Service

Female african american telephone customer service representative talking on the phone.

At VoiceNEXT, our advanced VoIP features give your business communications plenty of exciting options. Our service is sure to provide you a better way of handling your growing client base. Unfortunately, no matter how good our telephone service is, it doesn’t account for how your company interacts with clients. Quality etiquette and telephone customer service Read more

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VoIP: The Small Business Advantage

At VoiceNEXT, we understand that new businesses are born every day. With that in mind, companies like these are always looking for a way to expand. We’re more than happy to walk any small business through the intricacies of internet telephony, explaining how VoIP can benefit their particular establishment. After all, every single one of Read more

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Why Your Medical Practice Needs a Great Telephone Service

A doctor using a telephone service in his medical practice.

Health care practitioners listen up! If your telephone service is lacking, then you are doing your patients a disservice. Your medical practice’s phone system is essential to keeping up with your patients and providing excellent care. Dropped or missed calls are unacceptable when people are counting on you. Avoid a situation like this by upgrading Read more

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Why HD Audio Quality Is Important

A businessman is dialing a number on a telephone with HD audio quality.

Business communication is an essential part of how your company thrives. Sure, email has become a huge part of the digital revolution, but there is still nothing like a genuine phone call. Staying in touch with your clients through a phone call allows for a more personal conversation and can lead to getting things done. Read more