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Why Install a VoIP System for Your Small Business?

Once you've installed a Voice over IP phone system, you will be freed from the shackles of your desk.

Every company in business, without exception, wants to make their business grow and improve, with the objective of becoming more profitable. When company executives and managers get together and consider ways that will help accomplish that business growth and improvement, it’s not often that one of the top things on the list is the telephone Read more

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VoIP Systems for Small Businesses

Switching your small business over to a Voice over IP phone system might be one of the best business moves you can make.

Switching your small business over to a Voice over IP phone system might be one of the best business moves you can make, because of the tremendous potential for increasing employee productivity and saving money on communication costs. While you might be reluctant to divest yourself of the land lines you’ve used for ages, the Read more

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Knowing When to Upgrade Your Phone System

When it becomes apparent that your company would benefit significantly by having a more robust phone system to conduct business with, it might be that it's costing you more by not electing to upgrade.

The worst time to discover that you need to upgrade your business phone system is at a point where you’re already six months or a year too late in making the decision. This scenario can result in lost business, overworked employees, and a phone system maxed out to its utmost capabilities, and simply has not Read more

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The Auto Attendant and its Business Value

With a pleasant auto attendant in place to manage your telephony system and provide all callers with the most favorable possible impression, your business will be the beneficiary of a lot of positive perception.

When a customer calls your business, the very first impression they get about your company is the voice which they hear at the other end of the line and how efficiently their call gets routed to the proper destination. If one or the other of these two components is missing or not up to snuff, Read more

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Tips for Reviving and Re-Engaging a Cold Lead

Archery target meant to demonstrate how aim at a cold lead.

It’s always difficult for a salesperson to lose a prospect that seemed to have potential to become a customer. If this is a rare occurrence, it might be less painful, but when it happens fairly often, that can result in a lot of missed opportunities and a lot of potential sales that might never be Read more

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Phone Headsets and Their Ergonomic Features

Phone headsets can be very inexpensive, and they can make a world of difference to someone who is on the phone with customers, suppliers, or other business associates for a large part of the day.

If you work in an office setting where you are required to be on the telephone for a significant portion of your day, there’s a pretty good chance that you experience, or will experience, regular neck pains if you aren’t wearing a headset. Phone headsets can be very inexpensive, and they can make a world Read more

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How VoIP can Facilitate Super Long-Distance Calling

Icons showing a telephone in front of a globe, indicating long-distance calls

If you’ve ever wondered for a moment what might be the most successful new technology of the past decade, you will have guessed incorrectly if your answer is anything other than Voice-over-Internet-Protocol (VoIP) telephony. While that might be a little surprising, given the fact that so many new and exciting kinds of technology have recently Read more

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How Will Artificial Intelligence Affect the Future of VoIP?

Artificial Intelligence AI Neural Network Logic Art

If we look at VoIP and artificial intelligence (AI) individually, we find two of the fastest-growing industries in all technology. On the one hand, VoIP, a communication tool utilizing the internet as opposed to the more traditional phone line, is being used by businesses all around the world. On the other, we have AI, the Read more

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CRM Systems and their Many Benefits

CRM systems illustration design over a blackboard

Almost any owner, manager, or business executive has to be concerned about managing customer relations, since customers are who drive a business and make it successful. This has been true ever since the beginning of commerce, and even though the methods for managing customer relations have grown much more sophisticated, the importance of establishing and Read more

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VoIP vs. Unified Communications – What’s the Difference?

VoIP vs Unified Communications: what will replace the landline? Young female executive using laptop and landline phone at desk in office

Land-based telephone communications are fading away. They are being replaced by Voice over Internet Protocol (VoIP) technology and Unified Communications (UC), which relies on a whole group of technologies. For anyone trying to figure out which is better for their home or business, this discussion should provide most of the information you need. What is Read more